• There has been a failure on the part of the Judiciary to apply reasonable standards of fairness and equity while dealing with disputes against the insurance companies.
• The end result is a policy that is extremely uncommunicative to the consumer.

--  Frederick W. Kilbourne

1981 - The Life Insurance Business---The View of Consumerists (rsa81v7n17), Society of Actuaries - Daphne Bartlett- Moderator - 16p